Most orders ship within 2–3 business days. You’ll receive tracking information as soon as your order leaves our facility.

Yes, in certain circumstances expedited shipping options are available at checkout for most products. If you have a specific deadline, we recommend contacting customer service to confirm availability.

Once your order ships, we’ll send a confirmation email with a tracking link. You can also track your order through your Seawin account dashboard.

Product dimensions, specifications, and downloadable installation guides are available on each product page. If you need further assistance, our team is happy to help.

For certain finishes and materials, samples may be available upon request. Please reach out to customer service with the product name and SKU.

Several of our models meet ADA guidelines. ADA-compliant products are clearly marked on their product pages. If you're unsure, feel free to contact us for clarification.

While Seawin does not provide installation, we strongly recommend using a licensed contractor. We’re happy to support them with technical documentation and product-specific guidance.

Many replacement parts can be ordered directly through customer service. Please provide your product model number and a description or photo of the part you need.the part number can located on the product installation guide found on the product page or in your original product packaging.

Yes, all Seawin products are backed by a limited life warranty. Warranty length and coverage details are outlined on the product page and in the documentation that arrives with your item.

You can contact us via email at support@seawinusa.com or call us Monday through Friday at 1-877-4-SEAWIN, 9 a.m. – 5 p.m. Central Time.

No account is required to shop with us, but creating one allows you to view order history, save shipping details, and access tracking information more easily.

Click “Forgot Password” on the login page, and follow the instructions to reset. If you need assistance, our team can help guide you through it.

Yes, if you placed your order through a registered account, your order history is available under the “My Account” section.

Shopify accepts all major payment methods, including Visa, Mastercard, American Express, Apple Pay, Google Pay, and PayPal. Depending on your region, additional local options like Shop Pay, Klarna, or Afterpay may also be available. All transactions are securely processed to ensure a smooth checkout experience.

Absolutely. We use industry-standard encryption and secure payment gateways to protect your information.

Yes, if applicable promo codes can be entered at checkout. If you experience issues applying a code, please contact us before placing your order.

Availability is listed on each product page. For high-demand or made-to-order items, lead times will also be indicated. If timing is critical, we suggest confirming stock with customer service.

Yes, we offer custom solutions on select product lines for hospitality and commercial projects. Please reach out with your project requirements, and we’ll walk you through options, lead times, and pricing.

At this time we do not offer back orders. However if you reach out to us at support@seawinathome.com we can give you an estimated restroom date and reach out to you when the product becomes available.

Yes, Seawin partners with trade professionals, designers, and builders. Please contact us to apply for a trade account or to discuss volume pricing for larger projects.

Absolutely. Our dedicated team supports commercial orders with personalized quoting, scheduling, and technical documentation to streamline your project.

We do. If you're interested in carrying Seawin products or becoming an authorized dealer, contact our business development team for more information.

Our technical team is available to assist with installation questions. Please have your model number ready, and we’ll help troubleshoot or provide detailed documentation.

Of course. If you need detailed guidance or are working on a complex project, we’re happy to arrange a consultation with one of our specialists.

We recommend reviewing the installation manual in advance, confirming that the installation site is properly prepped, and scheduling a licensed installer if needed. For larger items, ensure doorways and access paths can accommodate the shipment.

Yes, most freight shipments require someone to be present to inspect and sign for the delivery. You will receive a call from the freight company responsible for delivery. Please inspect your order carefully before signing. If damage is visible, note it on the delivery receipt/bill of lading and contact us right away.

Yes, in many cases we can hold your order for a short period. Please contact us before placing your order or shortly after, so we can coordinate the best timeline.

We recommend using a soft cloth and mild, non-abrasive cleaners. Avoid harsh chemicals or scouring pads, which can damage finishes. Full care instructions are included with your product or available on our website.

Regularly wipe down metal finishes and glass to prevent water spots. For glass, a squeegee after each use helps maintain clarity. For specialty finishes, avoid acidic or alkaline cleaners. Care instructions vary between each product. For the most accurate information on how to care for your Seawin shower door visit the product page under product maintenance.

Yes, many Seawin materials are designed to resist mold and mildew when properly maintained. We always recommend good ventilation and routine cleaning for optimal longevity.

At this time, we primarily serve the U.S. and Canadaian market. For all other international inquiries, please contact us directly to see if accommodations can be made.

Invoices are emailed automatically after your order is placed. If you need a copy or didn’t receive one, contact us and we’ll resend it promptly.

Sales tax is applied based on your shipping address in accordance with state and local tax laws. If you're tax-exempt, please send us your exemption documentation before placing your order.

Yes, detailed technical drawings are available for most products. Contact us with the product model, and we’ll provide what you need for design or architectural planning.

We do. Our range includes walk-in tubs, low-threshold showers, and ADA-compliant accessories ideal for accessible or universal design projects.

In select areas, we can arrange premium delivery services. Please inquire before placing your order so we can check availability and provide a quote.

We’re happy to work with you on unique delivery requirements—whether it’s gate codes, curbside preferences, or contractor scheduling. Just let us know at the time of order.

We’d love your feedback. After your order, you’ll receive an email inviting you to review your purchase. Alternatively, you can visit the product page and leave a review directly.

We want every customer to feel confident in their choice. If you’re unhappy for any reason, reach out to us. We’ll review your concerns and work toward a resolution.

Absolutely. Our customer care team is here to help you find the best solution for your space, budget, and goals.